Service Now Administration Training

Servicenow Administration Training

The Prime Object of this course is to get hands on training on system administration. Recipients will learn primary configuration tasks, clues to work with UI policies, Data policies, Business rules, the Mobile Platform and activate Plugins.
Trainees will work with 2-key Process: Applications, the Knowledge Base and the service catalogue then create Workflow activities and approvals.

  • Recipients will learn to move on to configure Alerts and Notifications,

  • View Upgrading History and Status,

  • Ability to control System Access and Data Security,

  • Create Baseline Performance Metrics.

  • Finally, trainees will run Reports, configure SLAs,

  • Perform Instance Branding and Customization.

Throughout the course, social IT elements will be integrated to demonstrate best practices and communicate with other students and training department personnel.

Prerequisite for this Course:

  • Functional, Administrators and Implementers

  • Any Programmers

  • DataBase developers/administrators

  • Testing professionals

  • Enterprise Resource Planning professionals

  • Customer relationship Management professionals

  • Business Intelligence professionals

  • Business Process Management professionals

  • Middleware TL consultants professionals

  • Any degree Fresher’s

  • HP Service managers professionals

  • BMC Remedy Professionals

  • Computer Associates Service Desk Managers Professionals

  • IBM Smart Cloud Desk Engineers Professionals

  • ITSM/ITIL Professionals

  • Ticketing TL Professionals

  • Business Analyst/System analyst

Course Content of Service Now

Introduction to Service Now

  • What is Service Now

  • Why and who can use Service Now

  • Concept of cloud computing in Service Now

  • Introduction to ITIL foundation

  • Navigation and users

  • Helpful portals, releases

Incident Management

  • Overview

  • Incident management process

  • Continual service improvement to incident management

Change Management

  • Overview

  • Change management process (Raising, planning and Authorize)

  • Change management workflow and change task

  • Continual service improvement to change management

Problem Management

  • Overview

  • Problem management process (identify, Investigate, Resolve)

  • Problem management workflow and problem task types

  • Continual Service improvement to problem management

  • Context menu

Asset and Configuration management

  • Introduction to CI and Asset

  • Class and category CI

  • Model and type of assets

  • CMDB Plug-in and CI Relationships

Knowledge Management

  • Overview

  • Knowledge Management Roles

  • Application and Modules

  • Using Knowledge

  • Creating Knowledge

  • Translating Knowledge

  • Tracking and Reporting on Knowledge

SLA & SDLC

  • Introduction to SLA,OLA and UPC

  • SLA Workflow

  • Service Level Agreement

  • SDLC In Service now

  • Register

Details

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